Here are the terms, without the legalese.

First, who you’re dealing with

Sunday Ambience Interiors, also known as Sunday Ambience, is the trading name of Rachel Hannah Gee, a sole trader based in Wales, United Kingdom. Every design is directed and approved by Rachel.

What you’re actually buying

You’re buying a ready-made design, not a build, and not a design made for one particular room. What arrives is a set of digital documents: a concept board, photorealistic visuals, a layout drawn to scale with notes on adapting it, a colour, finishes and lighting plan, and a clickable shopping list. Exactly what each package includes is set out on its page and in its Etsy listing. You then order what you like, at your own pace, and put the space together yourself or with your own trades.

Where you buy, and how you pay

Every design is sold through the Sunday Ambience shop on Etsy, and Etsy handles checkout and payment. The price is the one shown on the Etsy listing when you buy. Etsy’s own terms of use apply to your purchase alongside these. Rachel will never ask you for card details by email or message. Buying the furniture and plants on your list is separate, stays with you, and happens directly with the retailers.

How your design reaches you

Every design is an instant digital download. Etsy makes the files available as soon as your payment goes through, and they stay in your Etsy purchases to download again.

A few things that aren’t included

• Rachel doesn’t buy anything on your behalf. Your list is clickable, and every purchase is yours to make.
• Prices, stock and delivery on that list belong to the retailers, not to the studio. They change, and things sell out. Lists include UK and US options wherever they are available, and a similar piece will usually do the same job.
• There are no home visits, no calls and no changes made to a design for one buyer’s room. Sunday Signature and Home Ambience include a pre-recorded walk-through with Rachel.
• Nothing structural, and no project management. The studio doesn’t employ builders, doesn’t supervise them, and can’t be responsible for their work.

To be specific about the structural point, because it matters. The designs never need a wall taken out, a window moved or a door repositioned. If you choose to make structural changes of your own, they need a structural engineer, on site, and that is outside what this studio can help with.

What you can do with your design

Your design is yours to use in your own home, and to keep for as long as you like. It is for your personal use only: please don’t share the files, resell them, publish them as your own, or hand them to another studio to work from. The designs, visuals and documents remain the work of Sunday Ambience.

A word about your plants

Plants are chosen for the light each room is designed around, which is the single biggest thing that decides whether a plant thrives. What no designer can promise is that a living thing will live. Watering, heating, pets, your own room’s light and luck all get a say. Each plan tells you honestly which choices forgive neglect and which won’t.

If you change your mind

Because each design is digital content that downloads straight away, the usual 14-day right to cancel a distance purchase ends once the download has begun, as you agree at checkout. For that reason, designs can’t be returned or exchanged once downloaded.

If something isn’t right

Tell Rachel through Etsy messages. If a file is faulty, missing or won’t open, it will be put right. None of this takes away the statutory rights you have as a consumer.

The law these terms come under

These terms are governed by the law of England and Wales, and the courts of England and Wales deal with anything that can’t be settled between you. If you live elsewhere, including in the United States, you keep any consumer rights that the law where you live gives you.

Still have a question?

Most of what people actually want to know is answered on the questions page. Anything else, send Rachel a message through Etsy and she will answer it herself.